Start with the manual for setup and daily work. If a supplied feature does not work as documented, email [email protected]. You do not need to know the cause.
What support includes
Your active subscription includes product support. If you cancel, support continues until the end of your paid period. We investigate bugs and built-in features that do not work as documented. This includes faults in the supplied installer, update process and MCP and HTTP connections.
During that investigation, we can check relevant settings or clarify a documented setup step.
What you maintain
We aim to keep the manual clear and complete, so you or your technical partner can handle installation and hosting. You arrange hosting, installation, maintenance and code changes. Your hosting provider handles server administration.
Product support does not include personal walkthroughs, training, business, accounting, tax, legal or project advice, programming tuition, code explanations or reviews. Custom development, debugging modified code or custom integrations, and hosting administration also fall outside product support.
For custom work, read about tailored platforms. It requires a separate paid agreement.
Send an issue report
Include your purchase reference, installed version, what you expected and what happened. Add the steps, error message and relevant settings you have. You can contact us before you have every detail.
Remove passwords, API keys and customer details from screenshots or logs. Do not send server credentials or database exports.
Replies and purchase help
Support is by email in English. Allow several working days for a reply; some requests take longer. Response and fix times vary. We do not offer urgent or on-call support, calls, screen sharing or hands-on server work.
Renewing your subscription continues product support for the next paid period. It does not add priority service. Purchase, license-access, download and security-reporting channels remain available after product support ends.
The purchase terms include the 14-day refund policy and provisions for a defective product. Use the checkout to buy Made with Pepper. Try the demo before buying.