Start with the manual for setup and daily work. If a supplied feature does not work as expected, email [email protected]. You do not need to know the cause.
What support includes
Your purchase includes six months of product support unless checkout or a written agreement states otherwise. We investigate bugs and built-in features that do not work as expected. This includes the supplied installation, update process and MCP and HTTP connections.
During that investigation, we can check relevant settings or clarify a documented setup step.
What you maintain
You or your developer carry out installation, operation and code changes. Your hosting provider handles server administration.
Product support does not include personal walkthroughs, training, business or project advice, programming tuition, code explanations or reviews. Custom development, debugging modified code or custom integrations, and hosting administration also fall outside product support.
For custom work, contact NowSquare. It requires a separate paid agreement.
Send an issue report
Include your purchase reference, installed version, what you expected and what happened. Add the steps, error message and relevant settings you have. You can contact us before you have every detail.
Remove passwords, API keys and customer details from screenshots or logs. Do not send server credentials or database exports.
Replies and purchase help
Support is by email in English. Allow several working days for a reply; some requests take longer. Response and fix times vary. We do not offer urgent or on-call support, calls, screen sharing or hands-on server work.
Update renewal does not extend the six-month support period or add priority service. Purchase, license-access, download and security-reporting channels remain available after product support ends.
The purchase terms include the 14-day refund policy and provisions for a defective product. Use the checkout to buy Made with Pepper. Try the demo before buying.