Seller and purchase channels
NowSquare develops and maintains Made with Pepper. Official licenses are sold through Gumroad or a direct written agreement with NowSquare. The checkout store may add buyer and payment terms, tax handling, and dispute and refund processes.
Mandatory checkout-store rules control the payment transaction if they conflict with these terms. These terms continue to govern use of the software, updates, support and license access. The product name does not alter rights from an existing purchase.
License scope
Pepper is licensed, not sold. A valid license gives access to the software package and full source code, with updates and support for the periods below.
- One license covers one production installation operated by you. Each additional production installation needs its own license.
- You may sell access to widgets and their customer workspaces to multiple customer businesses on that installation. This permission does not transfer a software license or source rights to those customers.
- You may also run non-production installations for local development or staging under that license, provided they do not serve live business operations.
- You may modify the code for your licensed installation.
- You may not resell, sublicense, publish, share or redistribute the application source or installable package. Selling access to widgets and their customer workspaces on your licensed installation is permitted as stated above.
Updates
Your $199 purchase includes a perpetual software licence, full source code and one year of updates, ZIP download access and product support from your purchase date. Your licence never expires. You may continue to run your downloaded copy after update access ends.
The Gumroad membership renews automatically at $199 per year for continued download access and product support. You may cancel at any time through your Gumroad receipt or Library. Cancellation stops future charges; you keep your full paid year of downloads, updates and support. When that period ends, download access and product support end. Cancellation does not end your right to use software already downloaded. Update access requires a valid, non-refunded licence.
After access ends, you may return at any time and pay $199 for the latest version and another year of updates and support. The new year starts when you buy it. You do not pay for years you skipped.
Product support
Your active subscription includes product support. If you cancel, support continues until the end of your paid period. Contact info@madewithpepper.com with your purchase reference.
We investigate bugs and built-in features that do not work as documented, including the supplied installation and update process. During an investigation, we can check relevant settings or clarify a documented setup step. You do not need to know the cause before contacting us.
We aim to keep the manual clear and complete, so you or your technical partner can handle installation and hosting. You arrange hosting, installation, maintenance and code changes. Product support excludes personal walkthroughs, training, business, accounting, tax, legal or project advice, programming tuition, code explanations or reviews, custom development, debugging modified code or integrations, and hosting administration.
Support is by email in English. Allow several working days for a reply. Response and fix times vary. We do not offer urgent or on-call support, calls, screen sharing or hands-on server work.
Purchase, license-access, download and security-reporting channels remain available after product support ends. See the support page.
Refunds
Pepper delivers complete, unencrypted source code. Review the demo and documentation before buying.
Within 14 days: you may request a full refund for any reason, without justification. Email info@madewithpepper.com and we will process it.
After a refund: the license ends. Stop using the software and remove all copies of its source files from your servers.
Defective product: if the software is defective or does not work as described, contact support. We will fix the issue or refund the purchase, whichever fits the problem. This provision has no time limit after purchase.
Direct or custom purchases: the 14-day policy applies unless a signed written agreement between you and NowSquare specifies different refund or cancellation terms for that purchase.
Your responsibilities
Unless a separate written managed-service agreement says otherwise, you are responsible for hosting, installation, backups, security settings, email services, data-protection compliance, local business rules and the invoicing operations you run with the software. NowSquare offers one such service, tailored platforms, under its own written agreement.
Warranty and liability
To the maximum extent permitted by law, we provide the software “as is” and “as available”. We do not guarantee that it will be error-free, uninterrupted or suitable for every business scenario. To the maximum extent permitted by law, our total liability is limited to the amount you paid for the license that gave rise to the claim.
Changes
We may update these terms. Continued use of the product constitutes acceptance of updated terms. We will announce material changes through the changelog.