Getting support

For: license holders reporting an issue with the supplied Made with Pepper application.

Email [email protected]. Tell us what you expected and what happened. You do not need to know the cause before contacting us.

What support includes

Your purchase includes six months of product support, unless your checkout or written agreement states otherwise.

We help investigate bugs and built-in features that are not working as expected. This includes problems with the supplied installation and update process.

When investigating an issue, we can help check relevant settings or clarify a documented setup step. This includes supplied HTTP API endpoints.

The manual covers installation, settings and daily work. Requirements and common issues can help you collect details.

Work you handle

You or your developer carry out installation, operation and code changes. Your hosting provider handles server administration.

Product support does not include:

• Personal setup walkthroughs or training
• Business, accounting, tax, legal or ongoing project advice
• Programming tuition, code explanations or reviews
• Custom development or PDF redesigns
• Debugging modified code or custom integrations
• Hosting administration or Peppol/government portal submission

Discuss custom work with NowSquare under a separate paid agreement.

Useful details for your report

Send the details you have. You can contact us before you have all of them.

• Purchase reference, sent by email rather than in a public post
• Made with Pepper version
• Expected result and what happened
• Steps to reproduce, if known
• Exact error message, if shown
• PHP and database server versions (MySQL or MariaDB), and hosting type
• Browser and operating system for interface issues
• Relevant settings and whether the installation has custom code
• Screenshot or relevant log lines from storage/logs/laravel.log, with sensitive data removed

What not to send

Do not send passwords, API keys, APP_KEY, two-factor codes or server credentials. Remove customer details from screenshots and logs. Do not send database exports.

Do not post license keys or purchase details in public.

Replies and continuing access

Support is by email in English. Please allow several working days for a reply. Some requests take longer. Response and fix times vary.

We do not offer urgent or on-call support, calls, screen sharing or hands-on server work. Update renewal does not extend the six-month product support period.

You can still contact us about purchases, license access, downloads or security after product support ends. Read the full support scope and license terms.